How to order.

While we hope every one of our containers makes it back to us, we understand there may be a few misplaced along the way. We charge a flat $15 replacement fee per container if containers aren’t returned to a drop-off point within 2 WEEKS of an order (don’t worry - we’ll send lots of reminders, along with an email that goes out right after your order!).

👋 Extension needed? We’re happy to accommodate. Just send us a note!

It truly helps when we can get containers back into circulation quickly so we can continue to stock current (and new!) restaurants.

Aside from the $0.75 per item that you pay upon ordering your takeout, there are no additional fees for using Suppli upon container return. If you decide to keep your containers, there is a $15 charge per container.

At each Suppli drop-off location, there will be a QR code near the drop-off bin to report your return. Open your camera and hover over the QR code and it will lead you to a geo-specific form where all you have to do is fill out your contact information and hit submit! Takes 10 seconds.

No phone? Feel free to email us at returns@mysuppli.ca

We do not currently, but we are aware that this could be a useful offering in the future, especially while keeping accessibility front of mind, and we are working on a plan that would help us facilitate this!

3-stage cleaning process:

Containers go through a 3-stage cleaning process: detergent, rinse-aid, and sanitization, with a final rinse cycle reaching temperatures greater than 190 degrees Celsius. The process is fundamentally the same as that used in five-star hotels, and hospitals in Toronto’s downtown core.

Exceeding standards:

Our washing facility meets or exceeds all Ontario Food Premises Regulations. It works with Ecolab - the global leader in water, hygiene and infection prevention solutions and services - to ensure all cleaning machines are tuned with the correct heat and dilution for dependable cleaning and sanitization.