Not a problem at all! When returning your containers, please just email returns@mysuppli.ca letting us know the number of containers you’re returning, where you’ve returned them to, and a photo of the return.

At each Suppli drop-off location, there will be a QR code near the drop-off bin to report your return. Open your camera and hover over the QR code and it will lead you to a geo-specific form where all you have to do is fill out your contact information and hit submit! Takes 10 seconds.

No phone? Feel free to email us at returns@mysuppli.ca

QR codes are great, but can be finicky! You can just shoot a quick email to returns@mysuppli.ca instead and let us know which QR code is causing trouble! Thank you!

While we hope every one of our containers makes it back to us, we understand there may be a few misplaced along the way. We charge a flat $15 replacement fee per container if containers aren’t returned to a drop-off point within TWO WEEKS of an order (don’t worry - we’ll send lots of reminders, along with an email that goes out right after your order!).

We do not currently, but we are aware that this could be a useful offering in the future, especially while keeping accessibility in front of mind, and we are working on a plan that would help us facilitate this option!