Our Return Bins

Rinse + return containers within 2 weeks.

↓ How to Return

Map of a Toronto
White Return Bin with the company name 'Suppli' printed on it in bold black letters, with a QR code.

How to return.

Locate your closest drop-off site

A diagram of a lymph node with a large purple circle representing the node and a smaller green circle inside it, connected by a black vertical line.

Scan QR near bin on arrival

Outline of a hand holding a smartphone with a QR code on the screen.

Fill out return form

Smartphone displaying a form with a green chat bubble with a checkmark indicating successful submission.
Person returning their Suppli reusable containers to a drop-off location by scanning a QR code on a return bin with a smartphone, and then filling out the return form and submitting and recording their return.

Frequently Asked Questions

  • Not a problem at all! When returning your containers, please just email returns@mysuppli.ca letting us know the number of containers you’re returning, where you’ve returned them to, and a photo of the return.

  • At each Suppli drop-off location, there will be a QR code near the drop-off bin to report your return. Open your camera and hover over the QR code and it will lead you to a geo-specific form where all you have to do is fill out your contact information and hit submit! Takes 10 seconds.

    No phone? Feel free to email us at returns@mysuppli.ca

  • QR codes are great, but can be finicky! You can just shoot a quick email to returns@mysuppli.ca instead and let us know which QR code is causing trouble! Thank you!

  • While we hope every one of our containers makes it back to us, we understand there may be a few misplaced along the way. We charge a flat $15 replacement fee per container if containers aren’t returned to a drop-off point within TWO WEEKS of an order (don’t worry - we’ll send lots of reminders, along with an email that goes out right after your order!).

  • We do not currently, but we are aware that this could be a useful offering in the future, especially while keeping accessibility in front of mind, and we are working on a plan that would help us facilitate this option!