Suppli’s Frequently Asked Questions.
Ordering
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Yes! We just launched our new In-Person ordering solution so that customers can choose to have their food packaged in Suppli containers without having to order through an app! Here is our list of restaurant partners.
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Yes! We also work with a corporate/office catering app hungerhub, and are in the process of making Suppli available on other popular takeout apps and sites.
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You will be charged $0.75 per item ordered in Suppli containers. This will be charged as part of your total food bill.
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We have tons of authentic and diverse restaurants to choose from! Here are all your options. If you don’t see your favourite restaurants on the list, please nominate them!
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We’re doing our very best to provide restaurants with container sizes and shapes that can accommodate all menu items. However, there are a few menu items that we’re still working to accommodate. Please bear with us!
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No, it is not a refundable deposit but simply a fee that helps us cover costs of operations :) Thank you for supporting our mission!
Returning
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Find a Suppli drop-off spot closest to you from this map
Place your Suppli containers in the return bin
Scan the QR code by the bin and follow the prompts
If you prefer visuals, here is a video of how to return your Suppli containers and what to expect.
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Not a problem at all! When returning your containers, please just email returns@mysuppli.ca letting us know the number of containers you’re returning, where you’ve returned them to, and a photo of the return.
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At each Suppli drop-off location, there will be a QR code near the drop-off bin to report your return. Open your camera and hover over the QR code and it will lead you to a geo-specific form where all you have to do is fill out your contact information and hit submit! Takes 10 seconds.
No phone? Feel free to email us at returns@mysuppli.ca
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QR codes are great, but can be finicky! You can just shoot a quick email to returns@mysuppli.ca instead and let us know which QR code is causing trouble! Thank you!
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Here is a map of all our container drop-off points. We’re in the process of adding a number of new drop-off points as we expand. Make sure you’re signed up for our news and updates to receive a note when drop-off points are added!
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Two weeks, please! The faster we get our containers back, the fewer containers we’ll need — which means a greener footprint! We suggest that you set a reminder on your calendar so you don’t forget. :)
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While we hope every one of our containers makes it back to us, we understand there may be a few misplaced along the way. We charge a flat $15 replacement fee per container if containers aren’t returned to a drop-off point within TWO WEEKS of an order (don’t worry - we’ll send lots of reminders, along with an email that goes out right after your order!).
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We do not currently, but are exploring ways to increase accessibility and convenience with a pick-up option. Please subscribe to our newsletter to stay up-to-date with new offerings like this!
Everything in between …
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We get this question all the time! We love working together to bring restaurants on board! We’ve crafted a templated message you can send to your favourite restaurants, and be sure to nominate them so we can reach out too!
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Not if they’re cleaned, sanitized and stored responsibly. We take this very seriously. We’ve listed more details about the cleaning and sanitization process at the bottom of this page.
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Our containers (including lids) are dishwasher safe, but please do not put the lids or bases in the microwave. If you’d like to reheat, please go ahead and stick the bases in the oven.
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Although we don’t currently retail our containers, if you’re looking to purchase a bulk amount for a particular initiative, please email us at hello@mysuppli.ca. We try to help where we can!
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All of our dishes are washed in a commercial cleaning facility. While we do our best to reduce the risk of cross-contamination, we cannot guarantee there is no cross-contamination as there are allergens present in the facilities. The dishwasher uses heat and chemicals to sterilize the containers; however, they do all go in together.
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We send our containers to an amazing company, TerraCycle, that recycles all the stainless steel and down-cycles the silicone lids from our containers. We’re proud to say that we haven’t had to say goodbye to any of our containers just yet!
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Restaurants “rent” containers for $0.10-$0.20 per container — a very competitive rate compared to the single-use packaging most have to shell out for.
Our cleaning and sanitization process.
Exceeding standards.
Our washing facility meets or exceeds all Ontario Food Premises Regulations. All cleaning machines are tuned with the correct heat and dilution for dependable cleaning and sanitization.
3-stage cleaning process.
Containers go through a 3-stage cleaning process: detergent, rinse-aid, and sanitization, with a final rinse cycle reaching temperatures greater than 190 degrees Celsius. The process is fundamentally the same as that used in five-star hotels, and hospitals in Toronto’s downtown core.
Don’t see your question here?
Send us a note and we’ll make sure you’re looked after.