Welcome to the hungerhub + Suppli information centre!

Onboarding + container delivery Q&A

  • You’ll typically start receiving your first hungerhub + Suppli orders within 1-2 weeks of signing your Suppli Service Agreement. Your onboarding team will confirm the exact date of your first order the week prior.

  • We’ll drop off containers for you every week! Containers will be dropped off the day before your first hungerhub + Suppli order.

  • Don’t worry, we’ll look after that on our end ;). We keep track of the number of containers that go out with each order and forecast what’s needed for the following week.

  • No problem! We try to deliver a few extras to ensure you aren’t short of containers for any orders. Hold onto them and we’ll account for those containers when we forecast your needs for the following week :).

  • Nope! Our drivers will drop off the bag(s) of clean containers and will ask for any bags or bins from the previous week’s delivery.

hungerhub details.

  • You can continue to reach out to hungerhub for all menu changes. If you’re adding new food items, we’d appreciate a head’s up so that we can ensure our records reflect the related containers needed. If you forget, no stress; we’ll reach out to confirm!

  • You’ll receive two separate emails every week from hungerhub — one with “Suppli” in the subject line and email body that lists your restaurant + Suppli orders for the following week; the other will list any additional non-Suppli orders for the following week.

On order days, you’ll also see Suppli indicated when you click to confirm your hungerhub order. “Suppli” will be visible at the top of your confirmation page, in the details for each order, and on each line in your order summary at the bottom of the page.

 Suppli’s containers.

  • If you’re going to write on the lids or bases, please use chalk or dry-erase markers — no permanent markers, please!

  • Yes, no problem; but lids only, please! Stickers are a little more difficult to remove from our bases.

  • Feel free to reference our latest line-up of container sizes here.

  • Easy! Just send us a note to the onboarding team and we’ll make sure our records reflect the updated sizes needed.

  • We collect containers from hungerhub customers daily and take them to be centrally cleaned and sanitized through a commercial dishwashing facility.

  • All of our dishes are washed in a commercial cleaning facility. While we do our best to reduce the risk of cross-contamination, we unfortunately cannot guarantee there is no cross-contamination as there are allergens present in the facilities. The dishwasher uses heat and chemicals to sterilize the containers; however, they do all go in together.

 Payment & admin.

  • You’ll receive an email from us in the first week of each month with a link to pay by credit card or through your bank account.

  • Feel free to reach out to us at any time! You can text or email your onboarding team or sales rep, or send an email to hello@mysuppli.ca.

Our cleaning and sanitization process.

Exceeding standards.

Daniel et Daniel meets or exceeds all Ontario Food Premises Regulations. It works with Ecolab - the global leader in water, hygiene and infection prevention solutions and services - to ensure all cleaning machines are tuned with the correct heat and dilution for dependable cleaning and sanitization.

3-stage cleaning process.

Containers go through a 3-stage cleaning process: detergent, rinse-aid, and sanitization, with a final rinse cycle reaching temperatures greater than 190 degrees Celsius. The process is fundamentally the same as that used in five-star hotels, and hospitals in Toronto’s downtown core.

Don’t see your question here?

Send us a note and we’ll make sure you’re looked after.